Privacy
Privacy at Calm Joints
The short version: we collect as little as we can, we keep guide chats for 30 days, and you can ask us what we hold or have it deleted at any time.
Glen and Gwen, our virtual guides
Glen and Gwen are virtual guides, not clinicians. They give general information, not medical advice, and they can help you book with a College-registered physiotherapist.
What we keep. We keep the text of guide chats, calls and texts for 30 days to keep the service safe and make it better, then we delete it. We don’t record call audio. Guide chats aren’t part of your health record or intake. Your physio does the real intake when you book.
Please don’t share your health card number, other ID numbers or payment details with the guide.
What else we collect
- Contact details you choose to give us, like your name, email, phone, province, what’s sore and a preferred time, so we can send a booking link or call you back.
- Emails you sign up for. We only send tips if you say yes, and you can unsubscribe anytime.
- Texts. If you text Glen, we reply only to you. Reply STOP to stop texts.
- Site analytics, only if you allow them in cookie settings.
Your physio visit itself, including your health record, is handled through our booking and clinical systems, not through the guide.
Who processes it for us
Service providers handle this information for us: ElevenLabs (guide chat and voice), Twilio (texts and calls), Vercel (website hosting) and our customer database for contact details you leave. Some of them store data outside Canada, including in the United States, where it may be accessible under local law. Providers may keep backup copies for a limited time under their own policies.
Your choices
- You can use the guide without giving your name.
- Ask what we hold about you, ask us to correct it, or ask us to delete a chat or your contact details. We’ll answer within 30 days.
- Withdraw consent for emails or texts at any time.
Contact
Calm Joints Inc. operates calmjoints.org and is responsible for the information described here. Our privacy officer is Randy Gilling. Email info@calmjoints.org with any privacy question or request. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.